Refund policy
Last updated November 2026
If we cannot deliver your bundle, you get your money back. Here is exactly how that works.
Failed deliveries
If a bundle cannot be delivered after payment is verified, we mark the order Failed and retry it. If the retry fails, we refund the full amount to your wallet within one working day.
Rejected payments
If we cannot match your Transaction ID to a payment we received, the order is marked Rejected and no bundle is delivered. Contact support with your receipt and we will investigate.
Wrong recipient number
Data sent to a number you entered incorrectly cannot be recovered by us. Please confirm the number and network on the review step before paying.
Wallet refunds
Refunds are issued to your Datamallgh wallet by default, so you can buy again immediately. If you prefer a Mobile Money refund, contact support with your order reference.
How long it takes
Wallet refunds are instant once approved. Mobile Money refunds depend on the network and usually take up to 24 hours.